FAQS

General Questions

01. How do you authenticate products?

We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed multiple times by a trained authenticator before the item is available for sale. We collect data about all our items and use it to create reference libraries that show us every variance and minor change made by the brands we carry. We conduct an extremely detailed research about the counterfeit market and collect data on exactly how they are made to compare to authentic pieces. Our Authenticators are trained on exactly what details to look for that indicate an item may be counterfeit. We are constantly improving our methods and using technology to advance our processes.

02. Where do you get your products?

Our expert buyers have sourcing partners worldwide that look for the most pristine and rare vintage finds. In addition, we buy from auction houses globally and directly from our vintage-loving clients.

03. Will I be charged tax?

Sales tax will be calculated and applied to your purchase prior to checkout. It is contingent on your state’s current tax rate. States that do not have a Missvic presence will not be charged tax.

04. When will I be charged?

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is invoiced, at which point you will receive a notification e-mail of the shipment with tracking information. If your order is canceled for whatever reason, the pending charges will drop within the next few business days.

05. What payment methods does Missvic accept?

We accept Visa, MasterCard, Shop Pay and PayPal as payment methods.

06. What is your price adjustment policy?

We do not offer price adjustments. Each Missvic item is unique in its grade and age, and because of this, its pricing is subject to various conditions

07. I just purchased an item and now there’s a sale. Can I receive a price adjustment?

We cannot offer price adjustments for previously purchased items. Various factors contribute to an item's inclusion or exclusion from a sale. Critical eligibility factors cannot be assessed if a previously purchased item is no longer in our inventory when the sale begins.

08. Are items available in store?

Some of our items listed online are housed in our retail locations and are available in-store. Please email shop@hkyydzswyxgs2.wecom.work if you have any questions about our products.

Order Inquiries

01. How will I know my order was received?

An e-mail confirmation will be sent from orders@hkyydzswyxgs2.wecom.work after your order is placed. This confirmation will detail your order number, item(s) purchased, and tender used. You can also check the status of your order by logging into your account. Once logged in, you can search for your order under ‘My Orders’. All orders associated with your account will appear there, along with their order status. The updated tracking information can also be found when an order is shipped. 

02. How can I change or cancel my order?

For order cancelation please email cs@hkyydzswyxgs2.wecom.work immediately after placing your order to request any changes. There may be instances where we are unable to modify your order if the order has already been processed.

Domestic Orders

01. When will my order ship?

Orders are mostly shipped within two business days with a signature requirement upon delivery. Please note that this includes orders with expedited shipping. Orders placed on weekends or on holidays will begin processing the following business day. Our warehouse is not open on the weekends or holidays. You will be notified via email if items in your order are delayed or out of stock.

Orders received after 1pm EST are considered as the next business day and are not guaranteed to be shipped the same day.

02. Where do you ship?

We ship directly within the United States，Tai Wan，and Hong Kong For international orders, we partner with DHL. Please see our international FAQ section below if you are ordering from outside the United States.

International Orders

Missvic ships internationally to over 100 countries via our international e-commerce partner, DHL. To see if we ship to your country, click the flag on the top left-hand corner of our site.

01. Why DHL?

We have partnered with DHL to allow our international customers to shop with their local currency securely online, receive cost-effective international shipping costs, and prepay duties and taxes. All duties and taxes are collected at checkout and are not factored into the listing prices. At checkout, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that Flow Payments will bill you. There will not be any additional costs billed upon delivery or due as COD charges if you pay the amount at checkout.

02. Canceling international orders

To cancel an order, please contact our Customer Care team urgently at cs@hkyydzswyxgs2.wecom.work to request an order cancelation. We cannot cancel an order that has already been fulfilled. 

03. Returning international orders

International returns are subject to the same terms and conditions as orders placed in the United States. Please refer to our Return Policy for instructions on how to initiate your return.

04. International site credits and gift cards

Unfortunately, we cannot offer site credits or gift cards for international orders.

Return Policy 

We hope you love your purchase! However, if you need to return an item purchased online, Missvic accepts returns that resale or recycling.  We cannot accept returned items that have been worn, altered, or damaged. We will not accept returns with odors such as smoke or perfume. All returned items must have original tags attached.

01. How to initiate a return?

To initiate your return request, send an email to cs@hkyydzswyxgs2.wecom.work

Include your order number, the item(s) you wish to return, and the reason for returning.

Please allow the Customer Care team 2 business days to respond to your request.

Note that our business hours are Monday through Friday, 9 am to 5 pm EST.

Once the Customer Care team approves your return, please follow the instructions.

Returned items must be shipped within 3 business days of receiving a response from Customer Care. The label will be void after this period, and the return will be ineligible.

Please save your tracking information for your reference. We suggest keeping the receipt provided by UPS to prove that your return has been scanned.

We are not responsible for lost returns that have not shown an initial scan at a UPS facility.

Items purchased online cannot be returned to our store locations.

All online returns must be authorized by our Customer Care team and shipped to our warehouse via the UPS shipping label provided to you.

We are not responsible for lost or damaged items sent to us without authorization or our provided shipping label.

Once we have received your return and it has been evaluated for condition and authenticity, you will receive an email that your returns has been processed.

Items marked as FINAL SALE are not eligible for return.

Items purchased in our retail store locations are FINAL SALE and not eligible for return.

Items purchased through our wholesale partners are FINAL SALE.

All Rolex watches are FINAL SALE.

02. Can I do an exchange?

We do not offer exchanges. If you would like to exchange an item, please return the original item for resale and recycling (minus the original shipping cost) and then place a new order.

Sell to Us Questions

01. Do you consign?

We offer consignment, all items are priced by the seller, Missvic will provide suggested price reference based on big data algorithm, sellers can price according to their needs.

02. What are the fees?

We receive a 15% commission on the price of the item at the time of sale.All goods sellers independent pricing, we only earn a fixed percentage of the final selling price of commission, in other words, everyone knows Missvic in every transaction in the income, transparency is our insistence.

We charge a reasonable fee, we charge a minimum of 15% commission of the sold price, the commission of a single item up to 9,999 yuan, the commission part of our commodity identification, photography, labor, supplies and other operating costs, we do not compete with others in the price war, we only hope that the income and profits can be healthy in the long term to ensure that Missvic can provide you with better second-hand consignment services.

03. How long does it take to sell?

Most items can be sold within a month, but not all of them are sold. Whether or not an item is sold, and for how many dollars, has to do with whether or not the item meets the expectations of the buyer's heart.

We help you sell faster.

（1）Pricing reference: Missvic will provide the historical sold price or in-sale price of the same/ or similar products for reference, and sellers can set their own prices. Meanwhile,we'll get him on the shelves of our store.

（2）Giving goods full exposure within their capabilities. Consignment goods will be seen by users in both Missvic and offline stores, and Missvic has deployed professional service teams in these service scenarios to help sellers sell faster.

04. How long does income last?

On the 10th day after the buyer's signature, the consignment proceeds will be paid electronically.

05. What brands do you accept?

We are currently buying luxury accessories from Chanel, Hermès, Gucci, Louis Vuitton, Dior, Fendi, Prada, and YSL.

06. What items do you accept?

We are currently buying handbags, luggage, small leather goods, jewelry, belts, scarves, home goods, and much more from our list of accepted brands only.

07. What items do you not accept?

We do not accept footwear, items outside our list of accepted brands, or any items that have been damaged, altered, or customized.

08. Do you take Men's Luxury Accessories?

Yes, we do take men's luxury accessories! We buy men’s luggage, leather goods, and more from Hermès, Gucci, Louis Vuitton, Dior, and Prada.

09. How do I submit my items for sale?

To submit items for sale and receive a quote for your luxury item(s), please send photos to us at victoria2c051@hkyydzswyxgs2.wecom.work, and you will receive a reply within 3-5 business days. Please note that our retail teams cannot offer this service, and it can only be done through e-mail. Follow our luxury submission photo guide below to receive your estimated offer right away.

Please take clear photos of the best possible quality for your item(s) to be evaluated by the Buy Team.

The following images are required to receive a quote for your item(s):

1. Front of item
2. Back of item
3. Interior of item
4. Sides of item
5. Base/bottom of item
6. Serial number, date code or blind stamps. If you do not know where to look for this on your bag, we are happy to show you where to find it.

If your item shows significant wear, please be sure to photograph and describe it clearly. Additional photo angles for bags in used condition should include:

• Up-close image of corners
• Up-close image of handles, hardware & strap (if applicable)
• Interior pockets

10. How do I send my item(s) to you?

If you accept the estimated offer for your item(s), you will be issued a prepaid UPS shipping label via email. Use this label to send your item(s) to our Buying Office for QA/QC inspection. We do not provide shipping materials to sellers. Please securely pack your item(s) using any box and packing materials you see fit in order to maintain the condition and structure of the item(s). You can then drop your package off at any UPS facility or schedule a pickup.

11. How will I know if my item(s) have been received?

Sellers can track shipments using the UPS tracking number. Once this page has been updated to “Delivered” status, please allow 1-3 days for us to process your package. After QA/QC inspection, the seller will receive an e-mail confirmation and update describing the next steps.

12. Is there a maximum number of items I can submit for sale?

There is no limit to how many items a seller can submit to us. Please remember to keep submissions limited to only the accepted categories and brands we carry.

13. How do you determine pricing?

We determine the price of each item we buy based on its current market value, which can vary by style, size, colorway, and, of course, condition. Other factors such as client demand, rarity, accessibility, and our retail price are also considered when making our offers to sellers.

We offer full transparency to our sellers regarding the valuation of their luxury item(s) and do our best to answer any questions.

14. Will you price match a quote from another company?

We realize and understand that a seller might receive a higher offer for their luxury item(s) from a different company, as we all have our own pricing structures, markups, and customer demands. Although we do not practice price-matching, we are open to hearing your price expectations and, in some cases, are open to negotiations.

15. What if you don't accept my item? What if I don't accept your updated offer, if it has changed after inspection

If we pass on the item(s) due to condition and/or authenticity concerns, we will update you via e-mail and ship the item(s) back to you immediately. If we are unable to authenticate the item, you will need to provide us with a return label to send back. If you choose not to accept an updated offer after the inspection or we do not come to an agreement on price, we will ship the item(s) back to you immediately at no expense to you. All shipments are made via UPS.

16. Will you tell me if my item is real or fake?

We do not provide virtual authentication services. However, during the selling process, all items are checked for authenticity in-house. If our team passes on an item due to authenticity concerns, we are happy to explain how we came to that determination and describe the specific points of concern if the seller wishes to hear them.

Missvic takes authenticity very seriously and guarantees that only authentic items are sold to our customers. For that reason, we cannot accept any item that we are not 100% confident is authentic.

Wholesale

01. I purchased a bag from one of your wholesale partners. Can I return it to you?

Once an item is sold to a third-party wholesale partner, we no longer own the product and cannot extend further courtesies on their behalf. If you wish to return or exchange, it must be done with the wholesale partner and by their policy.

02. Do you offer a warranty?

We do not offer warranties on any of our products due to the varying degrees of the condition of each item at the time of purchase.

03. How do I register my bag?

Our feature to register on our website is still a work in progress.

04. I purchased a bag from one of your wholesale partners but I did not receive a branded dust bag or box. Can you send me these items?

Unfortunately, we are not able to provide boxes or original dust bags for your purchase. Each item is pre-owned and sometimes purchased without the original box or duster. Your handbag is still guaranteed to be authentic without these effects.